SHIPPING POLICY

• We offer same day shipment for products in-stock placed before 11p.m. Pacific Time.
• Shipping payment terms are prepaid FOB our warehouse, unless specified otherwise.
• Visible shipment damage must be noted with the carrier Upon delivery.
• Hidden damage must be reported to Heasdsets4U within 72 hours of delivery.
• Orders ship F.O.B. from our warehouse. Customer assumes title and full ownership of goods from point of origin. Customer assumes all responsibility for filing lost/damaged claims with carrier.
• Remote areas may require an alternate method of shipping and can be subject to additional charges.
• All Shipments are prepaid and added to your invoice at time of order
• Actual cost is calculated based on weight and location unless otherwise requested by the customer.
• If you require same day or next day delivery call, or email us for a rate or provide your Courier Name and Account Number for expedited or express service.
• We reserve the right to adjust invoiced orders and prices due to possible website errors.

FAQs

If my package gets lost, who do I contact?

Contact our Customer Service team info@headsets4U.com we will begin a trace with the applicable carrier on your behalf.

Claims must be made no later than 10 days after your order was shipped.

The wrong product shipped to me – what do I do?

To arrange a return of the wrong product, contact our Customer Support Center by email or by phone. Please be advised, we can only do exchanges on products we may have sent in error. For product ordered incorrectly or not compatible with your telephone, returning the wrong product will be at the purchaser’s expense and a new order will need to be placed.

RETURN POLICY

• If  the headset product(s) you purchase from Headsets4U arrives as an out-of-box failure or becomes defective within the first 30 days from the date of purchase we will replace it with a new unit .
• Customers must obtain a return authorization number plus instructions as to where to ship returns. Contact your sales rep to begin the process or email info@headsets4U.com
• The customer is responsible for all freight related charges regarding returned product(s) unless an item is deemed  as ‘out of box failure’ for which we will arrange a replacement and the return of the defective item.
• Defective product(s) must be returned in the original packaging with no writing, markings or mutilation of the original packaging, along with a copy of your packing slip/invoice. 
• Product(s) must be returned in the original packaging with no writing or defacement, be unused along with a copy of your packing slip/invoice. Include warranty cards, instruction manuals, and must be complete with all original accessories. Any writing, mutilation, missing packaging or accessories can result in the return being refused and sent back to the you.
• The return merchandise authorization number (RMA) must be written on the included invoice, packing slip and/or other enclosed documentation.
• The customer will have defective product(s) replaced upon return of said defect product to Headsets4U. return authorization number that must be included with returned product

SPECIAL ORDERS

• If available, we’ll be happy to place a special order of product(s) are not in our regular or usual inventory.
• When possible and if available, we’ll be happy to place a special order for product(s) which are not in our regular or usual inventory.
• ALL SPECIAL ORDERS ARE NON-REFUNDABLE AND NON-RETURNABLE.   WITH NO EXCEPTIONS.

RETURN MERCHANDISE AUTHORIZATION (RMA) POLICY

• An RMA number is required for all items returned to us Headsets4U for warranty repair, trade-in or credit (units purchased within 15 days).
• Contact your sales representative by email or call to request a Return Merchandise Authorization (RMA). For faster service, please be ready to provide customer name, invoice number, serial number and reason for return.
• Include the RMA form inside the shipping box and reference the RMA number on the outside of the shipping box.
• Please use outer packaging (shipping box) when returning product(s).
• Include only those items listed on the RMA. If you have other items to send, please contact your Sales Rep  for a revised RMA.
• Shipping charges are non-refundable.
• Please do not mix repairs or trade-in with refund returns.

WARRANTY RETURNS

• All Polycom products are returned to the manufacturer for factory warranty or replacement.  
• For warranty service, please follow the RMA policy above.

BILLING POLICY

• CREDIT CARDS – Visa, MasterCard accepted.
• Interest will be added to all past due balances at the rate of  two-percent (2%) per month, compounded monthly (or the maximum rate allowable by law).
• If deemed necessary or appropriate we may refer an account to an agent or attorney for collection, all costs and expenses of collection (including, without limitation, reasonable attorney fees) will be charged to the buyers’ account with accrued interest at the rate stated above.
• Buyer consents to the jurisdiction of any court located in the Province of British Columbia and will respect any legal action that may be commenced against the buyer for collection of any amount due to Headsets4U or affiliates.